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Knowledge base
General
Setting Up Your Account
4
What is the replicated website? Why does it ask me to fill this in when I enroll?
I keep getting error code AVS REJECTED when I try to check out. What does this mean?
I keep getting error code ISSUER DECLINE when placing my order. What does this mean?
My payment was declined when I was trying to enroll. What should I do now?
Managing Your Account
4
How do I change the name on my account?
How do I change the email, phone, or address on my account?
I did not correctly enroll under my sponsor. What do I do?
How do I update or change my payment?
Login
1
I forgot my username/password!
Troubleshooting Questions
1
My tincture top won't open. What now?
Advocates
General
9
How do I change my website?
I am an advocate. Why does my receipt say “sold by” my enrolling sponsor?
Why was I charged a $9.99 fee?
What is the back office fee? Why do advocates have to pay this?
How do I cancel my Advocate account?
See all 9 articles
Green Compass Pay
3
When will I get my Green Compass Pay email?
I didn't receive my Green Compass Pay Email
I haven't received my plastic Green Compass Pay card. What do I do?
Policies
4
What are the policies around representing Green Compass at an event?
Can I order another CORE Kit or Kit Upgrade?
Can my spouse enroll as an advocate?
Can I have a Green Compass logo file to create my own marketing materials?
Exigo / Back Office / Replicated Website
4
How do I view my commissions?
Does the back office fee make me active?
Why are my volumes different on the new website?
I can't access my site.
Enrollment
3
My customer or advocate signed up under corporate. What do I do?
Can I exchange products in my kit?
How do I upgrade my kit?
Commissions and Volumes
13
When will I be paid?
What is the commission cycle?
What is QV?
Where can I find commissions for my Preferred Customers?
How I get paid for a new enrollment?
See all 13 articles
Active Status
4
How can I tell if I am active?
Do I still have to pay the back office fee if I am active?
How do I remain active as an advocate each month?
How can I tell if my downline advocates are active?
Customer Help
1
How do I change my customer's autoship?
Shipping
FAQs
7
How long will the delivery take?
Can I get expedited shipping?
What shipping service do you use for your deliveries?
What is the shipping fee? Do you offer free shipping?
I didn't receive the product I ordered. What do I do?
See all 7 articles
Orders
General Questions
1
I need a copy of my invoice for my order. How can I get one?
Order Process
5
How do I create an Autoship?
How do I edit or cancel my autoship? (advocate)
How do I edit or cancel my autoship? (customer)
How do I place a one-time (retail) order?
I meant to check out with the autoship option, but I didn't. What do I do now?
Cancellations
3
How do I cancel my order?
I cancelled my autoship but it still processed. What do I do?
As an advocate, how can Icancel my customer’s autoship?
Billing
Monthly Fees
2
Why was I charged a $10 fee?
Do I still have to pay the back office fee if I am active?
Credit Card Declines
4
Why did my credit card decline?
I am getting the error code "AVS REJECTED" when I try to check out. What does this mean?
I am getting the error code "ISSUER DECLINE" when I try to check out. What does this mean?
I am getting a "CVV" error when I try to check out. What does this mean?
Refunds
FAQ
2
How do I request a refund?
What is your return policy?
Product Information
FAQ
7
Is CBD legal?
Are your products organic?
Are your products vegan friendly?
Where can I access a Certificate of Analysis?
I have a gluten allergy, can I take your products?
See all 7 articles