Green Compass Inc

FAQ 3

• My tincture top won't open. What now?
• Where can I access a Certificate of Analysis?
• I have an issue with my Swag Store order. What do I do?

Your account 6

• How do I change the name on my account?
• How do I change the email, phone, or address on my account?
• I forgot my password!
• I forgot my username!
• I did not correctly enroll under my sponsor. What do I do?

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Getting Started 0

Exigo 4

• How do I view my commissions?
• I am an advocate. How can I tell if I am active?
• Why are my volumes different on the new website?
• I can't access my site.

Setting Up Your Account 4

• What is the replicated website? Why does it ask me to fill this in when I enroll?
• I keep getting error code AVS REJECTED when I try to check out. What does this mean?
• I keep getting error code ISSUER DECLINE when placing my order. What does this mean?
• My payment was declined when I was trying to enroll. What should I do now?

General 9

• I am an advocate. Why does my title show as “Associate Member"?
• I am an advocate. Why does my receipt say “sold by” my enrolling sponsor?
• How do I change my website?
• Why was I charged a $10 fee?
• What is the back office fee? Why do advocates have to pay this?

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Policies 4

• What are the policies around representing Green Compass at an event?
• Can I order another CORE Kit or Kit Upgrade?
• Can my spouse enroll as an advocate?
• Can I have a Green Compass logo file to create my own marketing materials?

Enrollment 5

• My customer signed up under corporate. What do I do?
• How do I upgrade my kit?
• I just signed up a new advocate and they went to corporate. What do I do?
• Can I exchange products in my kit?
• I just signed up and my order says that it is still pending. Has this been shipped?

Commissions 10

• When will I be paid?
• What is the commission cycle?
• What is CV?
• Where can I find commissions for my Preferred Customers?
• How I get paid for a new enrollment?

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Active Status 3

• How do I remain active as an advocate each month?
• How do I check to see if I’m active?
• Do I still have to pay the back office fee if I am active?

Customer Help 2

• My customer signed up under corporate. What do I do?
• How do I change my customer's autoship?

Advocate Supply Store 2

• How do I order samples?
• I am shopping in the Supply Store but it says I don’t have an account. Why is this?

Shipping FAQs 9

• How long will the delivery take?
• I need a copy of my invoice for my order. How do I go about with it?
• I just signed up and my enrollment kit order says that it is still pending. Has this been shipped?
• How do I obtain tracking information for my enrollment kit?
• Can I get expedited shipping?

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General Questions 0

Credit card declines 4

• Why did my credit card decline?
• I keep getting error code AVS REJECTED when I try to check out. What does this mean?
• I received a CVV error. What do I do now?
• I keep getting error code ISSUER DECLINE when placing my order. What does this mean?

Cancellations 4

• How do I cancel my order?
• How do I cancel my autoship?
• I cancelled my autoship but it still ran. What do I do?
• I am an advocate. How do I cancel my customer’s autoship?

Autoships 6

• How do I cancel my autoship?
• I meant to check out with the autoship option, but I didn't. What do I do now?
• I cancelled my autoship, but it processed anyways. What do I do?
• How do I change my autoship?
• I selected autoship. Why does my receipt say "Autoship: no?"

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Monthly Fees 2

• Why was I charged a $10 fee?
• Do I still have to pay the back office fee if I am active?

Login 2

• I forgot my password.
• I forgot my username.

Policies 0

Refunds FAQ 2

• How do I request a refund?
• What is your return policy?

Products 5

• Is CBD legal?
• Are your products organic?
• Are your products vegan friendly?
• I have a gluten allergy, can I take your products?
• What is the best way to store your products?