Green Compass Inc

Setting Up Your Account 4

• What is the replicated website? Why does it ask me to fill this in when I enroll?
• I keep getting error code AVS REJECTED when I try to check out. What does this mean?
• I keep getting error code ISSUER DECLINE when placing my order. What does this mean?
• My payment was declined when I was trying to enroll. What should I do now?

Managing Your Account 4

• How do I change the name on my account?
• How do I change the email, phone, or address on my account?
• I did not correctly enroll under my sponsor. What do I do?
• How do I update or change my payment?

Login 1

• I forgot my username/password!

Troubleshooting Questions 1

• My tincture top won't open. What now?

General 9

• How do I change my website?
• I am an advocate. Why does my receipt say “sold by” my enrolling sponsor?
• Why was I charged a $9.99 fee?
• What is the back office fee? Why do advocates have to pay this?
• How do I cancel my Advocate account?

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Green Compass Pay 3

• When will I get my Green Compass Pay email?
• I didn't receive my Green Compass Pay Email
• I haven't received my plastic Green Compass Pay card. What do I do?

Policies 4

• What are the policies around representing Green Compass at an event?
• Can I order another CORE Kit or Kit Upgrade?
• Can my spouse enroll as an advocate?
• Can I have a Green Compass logo file to create my own marketing materials?

Exigo / Back Office / Replicated Website 4

• How do I view my commissions?
• Does the back office fee make me active?
• Why are my volumes different on the new website?
• I can't access my site.

Enrollment 3

• My customer or advocate signed up under corporate. What do I do?
• Can I exchange products in my kit?
• How do I upgrade my kit?

Commissions and Volumes 13

• When will I be paid?
• What is the commission cycle?
• What is QV?
• Where can I find commissions for my Preferred Customers?
• How I get paid for a new enrollment?

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Active Status 4

• How can I tell if I am active?
• Do I still have to pay the back office fee if I am active?
• How do I remain active as an advocate each month?
• How can I tell if my downline advocates are active?

Customer Help 1

• How do I change my customer's autoship?

Advocate Supply (Swag) Store 3

• How do I contact the Swag Store?
• I am shopping in the Supply Store but it says I don’t have an account. Why is this?
• I have an issue with my Swag Store order.

FAQs 7

• How long will the delivery take?
• Can I get expedited shipping?
• What shipping service do you use for your deliveries?
• What is the shipping fee? Do you offer free shipping?
• I didn't receive the product I ordered. What do I do?

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General Questions 1

• I need a copy of my invoice for my order. How can I get one?

Order Process 5

• How do I create an Autoship?
• How do I edit or cancel my autoship? (advocate)
• How do I edit or cancel my autoship? (customer)
• How do I place a one-time (retail) order?
• I meant to check out with the autoship option, but I didn't. What do I do now?

Cancellations 3

• How do I cancel my order?
• I cancelled my autoship but it still processed. What do I do?
• As an advocate, how can Icancel my customer’s autoship?

Monthly Fees 2

• Why was I charged a $10 fee?
• Do I still have to pay the back office fee if I am active?

Credit Card Declines 4

• Why did my credit card decline?
• I am getting the error code "AVS REJECTED" when I try to check out. What does this mean?
• I am getting the error code "ISSUER DECLINE" when I try to check out. What does this mean?
• I am getting a "CVV" error when I try to check out. What does this mean?

FAQ 2

• How do I request a refund?
• What is your return policy?

FAQ 7

• Is CBD legal?
• Are your products organic?
• Are your products vegan friendly?
• Where can I access a Certificate of Analysis?
• I have a gluten allergy, can I take your products?

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