Green Compass Inc

General 9

• How do I change my website?
• I am an advocate. Why does my receipt say “sold by” my enrolling sponsor?
• Why was I charged a $9.99 fee?
• What is the back office fee? Why do advocates have to pay this?
• How do I cancel my Advocate account?

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Green Compass Pay 3

• When will I get my Green Compass Pay email?
• I didn't receive my Green Compass Pay Email
• I haven't received my plastic Green Compass Pay card. What do I do?

Policies 4

• What are the policies around representing Green Compass at an event?
• Can I order another CORE Kit or Kit Upgrade?
• Can my spouse enroll as an advocate?
• Can I have a Green Compass logo file to create my own marketing materials?

Exigo / Back Office / Replicated Website 4

• How do I view my commissions?
• Does the back office fee make me active?
• Why are my volumes different on the new website?
• I can't access my site.

Enrollment 3

• My customer or advocate signed up under corporate. What do I do?
• Can I exchange products in my kit?
• How do I upgrade my kit?

Commissions and Volumes 13

• When will I be paid?
• What is the commission cycle?
• What is QV?
• Where can I find commissions for my Preferred Customers?
• How I get paid for a new enrollment?

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Active Status 4

• How can I tell if I am active?
• Do I still have to pay the back office fee if I am active?
• How do I remain active as an advocate each month?
• How can I tell if my downline advocates are active?

Customer Help 1

• How do I change my customer's autoship?

Advocate Supply (Swag) Store 3

• How do I contact the Swag Store?
• I am shopping in the Supply Store but it says I don’t have an account. Why is this?
• I have an issue with my Swag Store order.