Green Compass Inc

General 7

• How do I change my website information?
• Why was I charged a $9.99 fee?
• What is the back office fee? Why do advocates have to pay this?
• How do I cancel my Advocate account?
• What is the difference between title and rank?

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Green Compass Pay 3

• When will I get my Green Compass Pay email?
• I didn't receive my Green Compass Pay Email
• I haven't received my plastic Green Compass Pay card. What do I do?

Policies 4

• What are the policies around representing Green Compass at an event?
• Can I order another CORE Kit or Kit Upgrade?
• Can my spouse enroll as an advocate?
• Can I have a Green Compass logo file to create my own marketing materials?

Exigo / Back Office / Replicated Website 2

• Does the back office fee make me active?
• I can't access my site.

Enrollment 3

• My customer or advocate signed up under corporate. What do I do?
• Can I exchange products in my kit?
• How do I upgrade my kit?

Commissions and Volumes 8

• When will I be paid?
• What is the commission cycle?
• What is QV?
• Where can I find commissions for my Preferred Customers?
• What is the difference between weekly and monthly commissions?

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Active Status 3

• What is active status? How can I tell if I am active?
• Do I still have to pay the back office fee if I am active?
• How can I tell if my downline advocates are active?

Customer Help 1

• How do I change my customer's autoship?