If you have forgotten your password:

  1. Click "Forgot Password/User Name?" located beneath the green "Sign in" button. 
  2. Enter your username in the text box.
  3. Click "Submit."
  4. Further instructions will be emailed to you to reset your password. 


***If this does not redirect you to change your password, or if you do not receive the password reset email, please submit a ticket to us, email us at support@greencompassglobal.freshdesk.com or leave us a voicemail at 833-336-9223, and we can assist you in resetting your login credentials.


If you have forgotten your username:

Please submit a ticket to us (or email us at support@greencompassglobal.freshdesk.com), and we would be happy to access your username for you!


Helpful tips:

  • Usernames are used to log in, rather than email addresses
  • Usernames are case sensitive