***Procedures for DESKTOP version***


To update your payment information on a desktop device, you can follow the instructions below:


1. Edit an existing payment method or add a new payment method on file by following the steps below : 


    A. If you are an Advocate

  1. Log in
  2. click on your name in the top right corner
  3. click Change Settings
  4. Select Payment Methods
  5. Select Add a new credit card 
  6. To Edit an existing payment method, select the pencil icon below the existing payment method (the left of the two icons)


    B. If you are a customer

  1. Log in
  2. Select Payment Methods
  3. Select Add a new credit card 
  4. To Edit an existing payment method, select the pencil icon below the existing payment method (the left of the two icons)


***This will save a new card to your account, but will NOT automatically apply this card to your current autoship order or back office fee.



2. Apply the payment method to your autoship on file (if applicable) :


    A. If you are an Advocate

  1. Select My Autoships
  2. Select Edit to the right of the order you wish to apply this to
  3. Scroll down to the Payment section of the order page
  4. Select which payment method you would like to apply to the order from the drow-down menu
  5. Scroll to the bottom of the page and select Save Changes


    B. If you are a customer

  1. Select Auto Orders from the menu on the left-hand side of the page 
  2. Select Edit to the right of the order you wish to apply this to
  3. Scroll down to the Payment section of the order page
  4. Select which payment method you would like to apply to the order from the drow-down menu
  5. Scroll to the bottom of the page and select Save Changes


***You can change your payment method for any autoship, but NOT your back office fee (if you are an advocate). If you need to update your payment for your back office fee, please email us at support@greencompassglobal.freshdesk.com and include the last four digits of your new payment method for assistance



***Procedures for MOBILE version***


To update your payment information on a mobile device, you can follow the instructions below:


1. Add a new payment method on file by following the steps below : 

  1. Log in - you will be taken directly to your Account Settings
  2. Select Payment Methods from the menu
  3. Scroll down and select the Add a new credit card button


***This will save a new card to your account, but will NOT automatically apply this card to your current product autoship or back office fee.


2. Apply the payment method to your autoship on file (if applicable) :

  1. Select Auto Orders
  2. Scroll to the right on the order you would like to edit to see the Edit and Cancel options
  3. Scroll down to Payment Methods
  4. Select which payment method you would like to apply to the order from the drow-down menu
  5. Scroll to the bottom of the page and select Save Changes


*** Advocates- You can change your payment method for any autoship, but NOT your back office fee. If you need to update your payment for your back office fee, please email us at support@greencompassglobal.freshdesk.com and include the last four digits of your new payment method for assistance


If you have a past autoship that was attempted, but the payment was declined, please contact our Customer Service team at support@greencompassglobal.freshdesk.com and include the last four digits of your new payment methodafter you update your payment so that we can assist you in re-processing your past order.