General

How do I change my website?
You can change your replicated website name at any time. 1. log in to your back office 2. click your name that appears in the top-left (desktop version...
Wed, 28 Aug, 2019 at 10:35 AM
I am an advocate. Why does my receipt say “sold by” my enrolling sponsor?
When an advocate places a personal order, their name will appear on the receipt as the “customer” and the “credited to” name, but the advocate’s enroll...
Wed, 5 Jun, 2019 at 1:47 PM
Why was I charged a $9.99 fee?
This charge was our Back Office Fee, which is a monthly fee charged to all advocates. This goes towards maintaining your website and allows us to provide y...
Tue, 24 Mar, 2020 at 1:20 PM
What is the back office fee? Why do advocates have to pay this?
The back office fee goes towards maintaining your website and allows us to provide you with the highest quality advocate support materials, such as our adv...
Tue, 24 Mar, 2020 at 1:21 PM
How do I cancel my Advocate account?
First of all, we are bummed to hear that you wish to cancel your Advocate account! Please submit a ticket to us (or email us at support@greencompassglob...
Thu, 19 Mar, 2020 at 5:00 PM
What is the difference between title and rank?
Your Title is the highest rank you have ever achieved.  Remember, however, that there are rank maintenance requirements every month, which every advocat...
Tue, 13 Aug, 2019 at 10:25 AM
How do I order samples?
Advocates can order samples through the shopping cart in their back office! Follow these steps: Log into your account at greencompassglobal.com. Sele...
Tue, 24 Mar, 2020 at 1:28 PM
I didn't get an email from Krato. Can you help?
If you are a new advocate and have not yet been able to access your Green Compass app account, we are happy to help! First, make sure to check your junk...
Tue, 24 Mar, 2020 at 1:29 PM
I would like to donate to an event. Will Green Compass sponsor my gift?
We LOVE when our advocates sponsor or  donate to events by creating gift baskets or special bundles for fundraising purposes. In these cases, Green Compass ...
Fri, 11 Oct, 2019 at 10:57 AM