Cancellations

How do I cancel my order?
Once an order has been placed, customers cannot cancel the order through their account. If you would like to cancel or change an existing order, please subm...
Wed, 12 Jun, 2019 at 11:40 AM
I cancelled my autoship but it still processed. What do I do?
If your autoship ran unexpectedly, please submit a customer support ticket with the order number and date of transaction. If the order has not yet been ...
Wed, 4 Mar, 2020 at 12:10 PM
As an advocate, how can Icancel my customer’s autoship?
Basically, you can't. As an advocate, you do not have the system permissions to make changes to your customers' autoship orders. Only the cust...
Wed, 4 Mar, 2020 at 12:11 PM