Cancellations

How do I cancel my order that has already processed?
Once an order has processed, customers cannot cancel the order through their account. If you would like to cancel or change an existing order, please submit...
Mon, 21 Jun, 2021 at 12:55 PM
I cancelled my autoship but it still processed. What do I do?
If your autoship ran unexpectedly, please submit a customer support ticket with the order number and date of transaction. If the order has not yet been ...
Wed, 4 Mar, 2020 at 12:10 PM
As an Advocate, how can I cancel my customer’s Autoship?
Basically, you can't. As an advocate, you do not have the system permissions to make changes to your customers' autoship orders. Only the cust...
Mon, 21 Jun, 2021 at 1:02 PM